FAQs | SBI MF Partner

Frequently Asked Questions
How to Guide

Online Empanellment

Where can I find my ARN?

You can find your ARN code on the AMFI registered mutual fund distributor card issued by AMFI.

How do I empanel with SBI Mutual Fund? Is there a digital process?

To empanel online, visit https://partners.sbimf.com/Account/Empanelment or Download the SBI MF Partner App. Enter your ARN, Nominee and Bank details. Note that your contact details should match as per AMFI records. Our empanelment process is fully online with zero paperwork. Once verified you will receive a confirmation on the same. You can then proceed to register on SBI MF Partner and source business digitally.

Do I need to send any documents after completing the online empanelment ?

No, In case the empanelment is online, no documents are required to be sent

Where can I check the status of Empanelment?

You can connect to the customer support number 1800 209 3333/1800 425 5425 of SBI Mutual Funds to know the status of Empanelment.

I have multiple EUINs under one ARN, can I register all the EUINs on SBI MF Partner?

Yes, you can register multiple EUINs on SBI MF Partner portal. Visit the My Profile section and create as many EUIN profiles as needed.

What is the procedure for an EUIN to login ?

EUIN holder of the ARN can login using EUIN profile login. To login EUIN holder needs to enter ARN and mobile number associated with their EUIN profile. An OTP is sent to EUIN holder on his registered email ID and mobile number. Once the OTP is verified is logged in.

What is an ARN ?

ARN or AMFI Registration Number is a unique number allotted by AMFI to deal with the Intermediaries engaged in the marketing and selling of the Mutual Funds

What is the Minimum Age for Obtaining an ARN ?

Minimum age for obtaining ARN is 18 years

I am already empaneled with SBI Mutual Fund. How do I access SBI Mutual Fund digital assets to grow my business?

To register yourself for using our digital assets download the SBI MF Partner app or visit https://partners.sbimf.com/Account/Register. Enter the same details as per your empanelment. Registration is instant and you can proceed with using our digital assets.

Investor KYC

What category of customers can I do eKYC for on SBI MF Partner

As of now eKYC has been enabled only for Individuals. For NRI and HUF only offline is available.

Is the eKYC process instant?

The In-Person Verification eKYC where you upload the documents from SBI MF Partner on customer’s behalf in an instant eKYC.

My customer wants to do the eKYC him/herself. Is there an option for that?

Yes. We have enabled an Aadhaar OTP eKYC as well as a Video eKYC process. Customer needs to have a copy of PAN, mobile linked to Aadhaar and a cancelled cheque ready. Aadhaar OTP is an instant eKYC with no upper limit for investment. Details here https://classic.sbimf.com/en-us/faqs. You can either trigger a link for eKYC from SBI MF Partner or share this link with your customer. https://www.sbimf.com/en-us/quick-invest?action=panVerification. Note that Video KYC is approved after 1 working day post verification by CAMS.

What are the documents required for Investor KYC ?

Customer needs to have a copy of PAN, Aadhaar and a cancelled cheque.

Create folio

What category of customers can I create folios for on SBI MF Partner?

You can create folios for Individual, HUF, NRI (Except US/Canada and Blacklisted countries), Sole Proprietor and Minor under Guardianship.

Is the folio creation process completely digital?

Yes. You can create a folio for any customer coming under eligible categories through a 100% digital process.

Are folios approved and ready for investment instantly?

Individual folios are activated instantly. HUF, Minor under Guardianship and Sole Proprietor are activated post document verification of documents submitted online during folio creation process. This normally takes 1 working day.

Should I create a different folio for every investment for a particular investor?

An investor can make multiple purchases by using the same folio number. Hence it is not required to make a folio everytime a new investment is made for that investor.

Can Minors Maintain and Operate Accounts ?

Minors cannot maintain or operate accounts on their own. In case of Minor investor, Details of a Guardian is mandatory. Minors can operate an account by themselves only after becoming a major.

Transactions

What category of customers can I initiate transactions for from SBI MF Partner?

You can initiate transactions for Individual, HUF, NRI (Except US/Canada and Blacklisted countries), Sole Proprietor, Minor under Guardianship and Corporate/Institutional customers. The customer will receive a link with the transaction details. Customer has to authorize the transaction/do the payment digitally.

What types of transactions can I initiate from SBI MF Partner?

For Individual, HUF, NRI (Except US/Canada and Blacklisted countries), Sole Proprietor, Minor under Guardianship you can initiate Lumpsum, SIP, STP, SWP, Switch, Redemption, Pause/Stop SIP. For Corporate/Institutional you can initiate Purchase, Switch and Redemption.

An existing SBI Mutual Fund customer has approached me to be his advisor and wants to make an urgent investment in an existing folio that is not linked to me. Is that possible?

Yes, you can either share InvestEasy or EasyLink. Or if you want more control over the transaction, initiate the same from WhatsApp. In WhatsApp you can initiate a Purchase or SIP transaction for any customer having a folio with SBI Mutual Fund. For any other transaction, the folio and investment must be mapped to your broker code.

Some customers do not have smartphone or computer. Can they still transact online?

Yes. If your customer has a basic feature phone with basic SMS facility, he/she can register for our m-Easy service. Transactions through SMS from the mobile number registered on the folio. For one-time registration process, features & FAQs. visit https://classic.sbimf.com/en-us/ways-to-invest/m-easy

How Can I download Account Statement for an Investor?

You can download by going to My Investors > Select an Investor > Select a Folio > Account Statement. You can download statement for a custom period or Choose a Period for downloading the statement.

How Can I share Account statement to an Investor?

You can download by going to My Investors > Select an Investor > Select a Folio > Account Statement. You can click on send statement for a custom period or Choose a Period for sending the statement.

Payment

Which Banks are available for online transactions and what payment mechanisms are available for customers?

Customers can pay through Internet Banking, UPI, RTGS, NEFT, IMPS and eNACH (One Time Mandate). Available modes also depend on the scheme being invested in. For detailed list please refer https://classic.sbimf.com/en-us/banks-for-online-transactions

My customer is not very tech savvy but has a Debit Card. Can he/she invest online?

Yes. Customers who have debit card can register for e-mandate. One-time online registration process using debit card details and after that customer can transact upto Rs. 10 lakhs at one time. For registration + FAQs related to e-mandate please visit https://classic.sbimf.com/en-us/emandate-registration

What is e-OTM and e-NACH?

e-OTM and/or e-NACH is a payment facility akin to a standing instruction given to a bank for honouring payment upon request. This is very useful for setting up SIPs and making lumpsum payments without the hassle of Internet Banking etc. The transaction will only be submitted for further processing post verification through OTP by you.

Who all can register for e-OTM using e-NACH?

As of now only Resident Individuals can register for e-OTM through e-NACH. Corporates, NRIs, HUFs, Minors are not allowed.

Is my Bank available for e-OTM registration through e-NACH?

Please click here to view the list of banks available for online transactions for different payment modes. You can also find the latest list of e-NACH enabled banks on the NPCI website by clicking here.

How can I share One time mandate form with the investor?

Navigate to sales support and collateral from the side menu of portal/app.Go to pre-filled forms section and select a EUIN profile. Then look for one time mandate form in the list and share with the Investor.

What is the minimum and maximum e-OTM amount investor can register using e-NACH?

The minimum e-OTM registration allowed through e-NACH is Rs. 5,000 and maximum is Rs 10,00,000.

Can an investor register multiple SIPs using the same e-OTM?

Yes, it is highly recommended to first register an e-OTM for a high amount and then register as many SIPs as desired. Each SIP must individually be within the e-OTM limit. E.g. If you create an e-OTM for Rs. 10,000 you can still create as many SIPs as you want, with the same debit date, each for Rs. 10,000 or less, using the same e-OTM

How long does an e-OTM take to get registered and activated?

SIP can be registered immediately with first debit as early as 7 days from today. However, the e-OTM will be available for lumpsum transactions only after 2 days from date of registration. So, it is best that you register e-OTM in advance to facilitate lumpsum purchase at later date

Investeasy

What is InvestEasy?

It is a co-branded mobile application for your investors to manage their investments in SBI Mutual Fund

What is the benefit of Investeasy ?

All the investments done by a Investor will happen through your ARN and EUIN

If my customers want to track their investments in SBI Mutual Fund on a regular basis and invest by themselves, is there any app that I can give them?

Yes, you can get your customer to download and register on InvestEasy app. Available on Android and iOS. Login to SBI MF Partner and generate a link for InvestEasy. This link will be hardcoded with your ARN code. Anyone who downloads the app using your link, all future transactions will be in regular mode and linked to your ARN. Common single link for all customers. If you don't have access to your link, ask customer to download the app directly from playstore and enter your ARN and EUIN manually. But we recommend using a link to avoid any mistake at customer end.

Can I share InvestEasy with prospective customers?

You can share InvestEasy link with your customers, prospective customers and even new to industry customers. The app has inbuilt eKYC, folio creation and transaction capability.

EasyLink

Who can create Easylink ?

MFD, ND, OD, RIA and SBG can create Easy link and share with Investors

Is login required to create Easy Link ?

No, Login is not required to create Easy Link

I have a website and social media presence. Can I get a link for SBI Mutual Fund in case any visitor wants to invest?

Yes. You can generate an EasyLink by visiting https://partners.sbimf.com/easylink/index.html. Your ARN & EUIN will be hardcoded in the generated link. You can generate a general link or a fund specific link. Just like InvestEasy, you can share EasyLink with your customers, prospective customers and even new to industry customers. The link will guide the customer through eKYC, folio creation and transaction.

I don't want to install another app on my phone. Is there any other way I can initiate transactions for my clients?

Yes. You can register on our WhatsApp service. For details, features and FAQs please visit https://partners.sbimf.com/account/whatsapp.

Bandhan SWP

What is Bandhan SWP?

SBI Mutual Fund - Bandhan SWP is a facility that helps you provide regular pay-outs to your eligible family members from the growth option of your investment in eligible open-ended schemes of SBI Mutual Fund.

Who can be a beneficiary in Bandhan SWP ?

The beneficiary should be your family member. Eligible beneficiaries include child / sibling aged 15 years and above, spouse and parents of the investor. The beneficiary availing the facility should be a resident individual.

What are the documents required for Bandhan SWP ?

If beneficiary is KRA complaint, acknowledgement copy is required. Else investor should submit relevant verifiable documents evidencing proof of identity and proof of address.
Proof of relationship such as Passport, PAN card, Birth Certificate, SSC / Degree certificate, Marriage Certificate, etc., wherein the name of the specified beneficiary family member is mentioned.
Cancelled cheque leaf of the Bank account or Copy of Bank Statement/Passbook of the beneficiary family member.
The unitholders opting for the facility shall take the prior written consent from the beneficiary family member for sharing the pay-out through SWP and it shall be deemed that the unitholders have obtained such consent. In case of any objection received by us from the beneficiary family member on the SWP mandate being credited to his / her Bank account under the facility, the unitholder will have to produce the written consent from the beneficiary family member within 30 days, failing which the facility shall be discontinued with immediate effect.

How do I cancel an existing Bandhan SWP ?

The unitholder has the option to discontinue the facility anytime by submitting cancellation request to SBI Mutual Fund / SBI Funds Management Private Limited or CAMS (R&T) office at least 7 days prior to the next SWP date.

What are the taxes that I will have to bear?

If you are withdrawing from an equity oriented scheme:
If the withdrawals are within first year of investment - Short term capital gain will be applicable only on the gain/appreciation portion of the withdrawal amount
If the withdrawals are after one year of investment – As per the prevailing tax rates, long-term capital gains on equity oriented funds are exempted from tax
However, please note that in the Union Budget 2018, it has been proposed to introduce Long Term Capital Gains (LTCG) on equity oriented mutual fund schemes. LTCG from sale of equity shares and equity mutual fund schemes are proposed to be taxed at 10%, if an individual’s total capital gains cross Rs1 lakh. Currently, there is no LTCG tax if one holds the equity mutual fund units for more than a year. The Union Budget 2018 has proposed that all gains up to January 31, 2018 will be grandfathered. Only the Gains that would arise after January 31, 2018 would be considered. Education Cess is also proposed to change to 4%.
Please consult your financial advisor/ tax advisor before taking any decision of investment.
If you are withdrawing from a debt oriented scheme:
Withdrawals within three years of investment – Short term capital gain will be applicable only on the gain/appreciation portion of the withdrawal amount
Withdrawals after three years of investment - long-term capital gain tax will be applicable only on the gain/appreciation portion of the withdrawal amount
This is basis the current tax laws. If there is any change, the same will be applicable to Bandhan SWP facility.
Please consult your financial advisor/ tax advisor before taking any decision of investment.

What are the taxes that the beneficiary will have to bear?

There is no Gift tax as per the prevalent tax laws. However, tax on any (interest) income generated on the Bandhan – SWP amount will be borne by the beneficiary depending on his tax liability.

What is the minimum amount that I can pay-out using Bandhan SWP?

The amount of pay-out will be minimum Rs.5000/- and in multiples of Rs.1/- thereof. Minimum number of monthly instalments would be 12.

What is the frequency that I can opt for Bandhan SWP?

You can select any one of the given dates: 1st/5th/10th/15th/20th/25th/30th (last working day in case of February). Only monthly option is available as the Bandhan SWP.

If I have started Bandhan-SWP in a scheme and then I switch all the units of that scheme to another scheme, what will happen to my Bandhan SWP?

If you redeem or switch all the units of the scheme in which have initiated Bandhan SWP, then the facility will be discontinued. If you plan to continue SWP in the new scheme, you need to submit a new application for starting Bandhan SWP in the name of the beneficiary from the new scheme.

Miscellaneous

How to reset my Login Password?

To reset the Login Password, click on forgot password and Enter the ARN Code and PAN and follow the process. If the entered ARN and PAN match with SBIMF records, then an OTP is sent to the user on his registered email ID and mobile number. Once the user verifies the OTP he can go ahead and set the new password.

What are the different calculators available on Partner Portal and App?

Different Calculators available are SIP Calculator, Children’s Plan Calculator, Retirement Calculator and Retirement Calculator for MFD’s.

I have customers on aggregator platforms as well as offline. Will they all show in my SBI MF Partner dashboard?

Yes, once you are empaneled, all customers linked to your broker code will show up in your SBI MF Partner dashboard, except for Demat & exchange folios.

What are all the digital platforms available with SBI Mutual Fund that I can leverage?

SBI MF Partner App is for you to track, service and initiate transactions for linked clients. Available for both Android and iOS. To download click: http://onelink.to/2sk8y7
SBI MF Partner Portal is the website for you to track, service and initiate transactions for linked clients. Visit https://partners.sbimf.com/
EasyLink is a ARN + EUIN hardcoded link generation facility that can be leveraged by for mass communication, customer acquisition, social media etc. For details visit https://partners.sbimf.com/easylink/index.html
WhatsApp Bot has both servicing and transactional capabilities built into it. For details & FAQs visit https://partners.sbimf.com/account/whatsapp.
Invest Easy is a co-branded app that you can share with existing as well as prospective customers. Available on Android and iOS. Login to SBI MF Partner app or portal and generate a link for InvestEasy. Common single link for all customers. This link will be hardcoded with your ARN code. Anyone who downloads the app using your link, all future transactions will be in regular mode and linked to your ARN + EUIN.

What are the Key features of Partner Portal/App for Distributors?

View Real-Time Dashboard – It provides an option to view real-time and detailed dashboards such as:
- Business with SBIMF - Showing gross sale, AUM, Investment Breakup etc
- Market Overview - Benchmark your performance with market performance
- Brokerage from SBIMF - Latest paid brokerage & its breakup, brokerage trend etc.
Complete Customer On-boarding – Get the investor’s e-KYC done and Generate zero balance folio for KYC compiled investors. You can generate a folio, without putting—or commit to put—any money at that time. You can then put money in it in the future.
Get a holistic view of Investors – SBIMF Distributor can easily view the PAN level information of the investors along with their complete folio details. You can update the investor information, download account statement, etc. by using this SBIMF Partner Portal / app.
Initiate Mutual Fund Transaction – SBI Mutual Fund Distributor can initiate transactions on the behalf of their investors. This includes performing the mutual fund transactions such as investment in Lump-sum, SIP, Switch, Redeem, STP & SWP
Mutual Fund Transaction History – You can check the history of mutual fund transactions done for your clients
Sales Support & Collateral – With SBI Mutual Fund Partners Portal / App, you can create & download branded brochure with their logo. Download marketing collateral & prefilled forms. You can also generate sales URL
Create Profile for each EUIN – SBIMF distributors can create a profile for each EUIN which will be used for initiating mutual fund transactions
OTP based EUIN Profile Login – This app provides a facility to login into EUIN profiles created by the ARN using online OTP. This will help in easy access to EUIN profile

Where can I check the fund details in Partner Portal?

A partner can check the fund details in Tools and calculators section in Know Your funds section on Partner Portal.

What is SBI Multi-select ?

SBI Multiselect is the solution provided to investors to build diversified portfolio by investing in predefined plans based on investor’s risk appetite and investment horizon. Distributor initiates the transaction in a plan for his investor. Once transaction is authenticated and completed successfully by the investor it is processed.

What is send greeting functionality?

Partners can send greetings to investors and groups on special occasions.

How can I Share Co-branded Brrochures with Investor ?

Select Sales Support and Collateral from the Side Menu of Either App or Portal. Click on branded brochures and upload a logo. Once logo is approved, you can go to dowload brochure section and download and share the brochure.

How can a Investor check the status of Non-financial transaction ?

An investor can check the status of a Non-financial transaction by clicking on link

How can an investor add multiple bank accounts to a folio?

Investor can add multiple bank accounts to a folio by downloading the form and submitting the form to the nearest

SIP

Pause SIP

Cancel SIP

SBI Multi-Select

How to do a SIP ?

Step 1

How to do a SIP ?

Step 2

Enter PAN Registered with the ARN

How to do a SIP ?

Step 3

Select New transactions

How to do a SIP ?

Step 4

Select Lumpsum and SIP from the available options

How to do a SIP ?

Step 5

Select an Investor or search for an Investor

How to do a SIP ?

Step 6

Select a Folio for doing a SIP Investment.

How to do a SIP ?

Step 7

Select a fund for doing a SIP and select a frequency, enter an amount and enter SIP start and end date.

How to do a SIP ?

Step 8

Select the Bank account registered with the Folio and select a mode of investment – OTM or Biller.

How to do a SIP ?

Step 9

If you select OTM, you may get an option to create OTM if already not available. Once transaction is initiated, after clicking on the link investor would be redirected to bank’s authentication page to create the OTM.

How to do a SIP ?

Step 10

Request for authorization is sent to investor’s email id & mobile number, get in touch with them and advise them to complete the transaction

SIP

Pause SIP

Cancel SIP

SBI Multi-Select

How to Pause a SIP?

Step 1

How to Pause a SIP?

Step 2

Enter PAN Registered with the ARN

How to Pause a SIP?

Step 3

Go to Systematic transactions section on the Partner Portal

How to Pause a SIP?

Step 4

Select the SIP that you wish to Pause and click on Pause Button

How to Pause a SIP?

Step 5

Select the Number of Installments that you wish to Pause.

How to Pause a SIP?

Step 6

Ask the Investor to Check Email ID and complete the pause SIP

SIP

Pause SIP

Cancel SIP

SBI Multi-Select

How to Cancel a SIP?

Step 1

How to Cancel a SIP?

Step 2

Enter PAN Registered with the ARN

How to Cancel a SIP?

Step 3

Go to Systematic transactions section on the Partner Portal

How to Cancel a SIP?

Step 4

Select the SIP that you wish to Pause and click on Cancel Button

How to Cancel a SIP?

Step 5

Click on Cancel SIP to Cancel the SIP. Please Note that if the above SIP’s next instalment date falls within next 10 days from the date of request of cancellation, then the next instalment of this SIP may still get processed

SIP

Pause SIP

Cancel SIP

SBI Multi-Select

How to use SBI Multi-Select ?

Step 1

How to use SBI Multi-Select ?

Step 2

Enter PAN Registered with the ARN

How to use SBI Multi-Select ?

Step 3

Select Multi- Select from Investors and Transactions Menu

How to use SBI Multi-Select ?

Step 4

With three pre-defined plans each with different risk – return profiles, you can choose the one which best suits your investor’s need. You can also make your own plan by choosing plan D.

How to use SBI Multi-Select ?

Step 5

Select a Plan from one of the options

How to use SBI Multi-Select ?

Step 6

Enter Investors PAN to Get Started

How to use SBI Multi-Select ?

Step 7

Select a Folio for Multiselect transaction

How to use SBI Multi-Select ?

Step 8

Select a PLAN to proceed for Investment

How to use SBI Multi-Select ?

Step 9

Select an Investment Option

How to use SBI Multi-Select ?

Step 10

Enter Amount for each of the funds

How to use SBI Multi-Select ?

Step 11

Check the Amount put for Investment in different funds

How to use SBI Multi-Select ?

Step 12

Make the Payment by selecting a Suitable payment Instrument

E-Mandate

Step 1

Register for E-Mandate on SBIMF site. Investor to enter the PAN associated with the folio. Then Investor to enter OTP sent on registered mobile number.

Step 2

Create a One Time Mandate (OTM) by clicking on create OTM

Add EUIN

How to Add a EUIN?

Step 1

How to Add a EUIN?

Step 2

Enter PAN Registered with the ARN

How to Add a EUIN?

Step 3

Go to My Profile in My Section and click on Create EUIN Profile

How to Add a EUIN?

Step 4

Enter the EUIN, Name, Email and Mobile and click on Add EUIN Button.